Return Policy

Last updated:

1. Overview

At Movementvibrant, we want you to be satisfied with your purchase of Herbal Transit. This Return Policy outlines the conditions under which you may return a product and request a refund. This policy is provided in accordance with Irish consumer protection law, including the Consumer Rights Act 2022, and applicable EU regulations, including Directive 2011/83/EU on consumer rights.

2. Right of Withdrawal (Cooling-Off Period)

Under EU consumer protection regulations (Directive 2011/83/EU) and Irish law (Consumer Rights Act 2022), you have the right to withdraw from your purchase within 14 calendar days from the day you receive the product, without providing any reason.

To exercise this right, you must inform us of your decision to withdraw by sending a clear written statement to:

Your withdrawal statement should include your name, order number, date of purchase, and the product(s) you wish to return.

3. Conditions for Returns

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 14 calendar days of receiving the product.
  • The product must be in its original, unopened, and sealed packaging.
  • The product must not be damaged, used, or tampered with.
  • Proof of purchase (order confirmation or receipt) must be provided.

3.1 Products Not Eligible for Return

Due to health and hygiene regulations, the following items cannot be returned:

  • Products that have been opened, unsealed, or partially consumed.
  • Products that have been damaged due to improper storage or handling by the customer.
  • Products purchased more than 14 days prior to the return request.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to write-to-us@movementvibrant.world with your order number, the reason for return (optional), and your preferred resolution (refund or exchange).
  2. Receive Instructions: Our team will review your request within 2 business days and provide return shipping instructions.
  3. Ship the Product: Package the product securely in its original packaging and send it to the address provided in our return instructions.
  4. Inspection: Upon receiving the returned product, we will inspect it to verify it meets the return conditions.

5. Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed within 14 calendar days of receiving the returned product. Refunds will be issued using the same payment method used for the original purchase.
  • Refund Amount: You will receive a full refund of the product price. Original shipping costs will be refunded only if the return is due to a defect or error on our part.
  • Return Shipping Costs: Unless the return is due to a defective product or an error on our part, the customer is responsible for return shipping costs.

6. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us immediately at write-to-us@movementvibrant.world. In such cases:

  • We will cover all return shipping costs.
  • You may choose between a full refund or a replacement product.
  • We may request photographs of the defective or damaged product for our records.

7. Exchanges

We offer exchanges for the same product only, subject to availability. If you wish to exchange a product, please follow the return process outlined above and indicate your preference for an exchange.

8. Late or Missing Refunds

If you have not received your refund within the specified timeframe:

  1. Check your bank account or payment provider statement again.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If you have completed these steps and still have not received your refund, please contact us at write-to-us@movementvibrant.world.

9. Consumer Rights

This Return Policy does not affect your statutory consumer rights under Irish and EU law. Under the Consumer Rights Act 2022, you have additional rights if a product is not as described, not fit for purpose, or of unsatisfactory quality. These statutory rights are in addition to the rights provided in this policy.

10. Changes to This Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us: